FAQ's

How do I request a return?

To request a return, contact our support team within 15 days of receiving your order. Ensure you provide the required unboxing video and proof of purchase.

What if I don't have an unboxing video?

Unfortunately, we cannot process any return, refund, or exchange without an unboxing video. This is to ensure transparency and avoid any misuse of the policy.

How long does it take to process my refund?

Once your return is approved, the refund will be processed within 5-7 business days, depending on your payment method.

Can I return an item if I changed my mind?

No, we only accept returns for damaged or incorrect items. Change of mind returns are not allowed.

Who covers the return shipping costs?

If the return is due to a mistake on our part (wrong item or damaged product), we will cover the shipping costs. Otherwise, the customer is responsible for return shipping fees.